Translife Group Sdn. Bhd. ("we," "us," or "our"), operating under the brand PikaTalk, is committed to protecting your privacy and personal data. This Privacy Notice explains how we collect, use, disclosure, and safeguard your information when you visit our website pikatalk.ai or use our interpreting services.
We are compliant with the Personal Data Protection Act 2010 (PDPA) of Malaysia and strive to meet global data privacy standards, including GDPR where applicable.
1. Information We Collect
We may collect information about you in a variety of ways. The information we may collect includes:
- Personal Data: Name, email address, phone number, company name, and job title when you register for an account or contact us.
- Voice and Audio Data: Audio recordings and voice inputs processed during interpretation sessions. NOTE: for enterprise security, all processing is transient and encrypted. We do not store conversation logs unless explicitly enabled by your organization for audit purposes.
- Usage Data: Information about your device, browser, IP address, and how you interact with our platform.
2. How We Use Your Information
We use the information we collect to:
- Provide, operate, and maintain our AI interpretation services.
- Improve, personalize, and expand our platform.
- Process transactions and manage your account.
- Communicate with you regarding updates, security alerts, and support.
- Prevent fraudulent activity and ensure enterprise security.
3. Data Security and Storage
We utilize industry-leading security infrastructure provided by Google Cloud Enterprise. Your data is protected by:
- End-to-End Encryption: Data is encrypted in transit (TLS 1.2+) and at rest (AES-256).
- Access Controls: Strict role-based access control (RBAC) ensures only authorized personnel can access system data.
- Data Residency: Data is processed in secure data centers compliant with ISO 27001, SOC 2 Type II, and other global standards.
4. Sharing of Your Information
We do not sell, trade, or rent your personal identification information to others. We may share information with:
- Service Providers: Trusted third-party vendors (e.g., cloud hosting, payment processing) who assist us in operating our business, subject to strict confidentiality agreements.
- Legal Compliance: When required by law or to protect our rights and safety.
5. Your Rights
Depending on your location, you may have the right to:
- Access, correct, or delete your personal data.
- Restrict or object to processing.
- Data portability.
- Withdraw consent at any time.
To exercise these rights, please contact us at [email protected].
6. Contact Us
If you have questions about this Privacy Notice, please contact us:
Translife Group Sdn. Bhd. (Reg: 1340061D)
B-5-23, EMPIRE SOHO, EMPIRE SUBANG,
JALAN SS16/1, 47500 SUBANG JAYA,
SELANGOR DARUL EHSAN, MALAYSIA.
Email: [email protected]
Phone: +60164311397